The descriptions of the products displayed on the Website are made based on information provided by the suppliers of BIPMarket Iberia SL However , the information given on each product, as well as photographs or videos relating thereto and trade names, trademarks or logos of any kind on the website of the company, names are exposed to www.illusionbox.es Indicative mode .
All prices listed products through the website include VAT and other taxes that may apply. However , these prices do not include the cost of sending the products, which are listed separately and must be accepted by the Customer.
The company will make every effort to please all its customers demand for products. However , sometimes , due to causes not easily controlled by the company as human errors or incidents on computer systems , it is possible that the amount ultimately served by the provider differs from the offer made by the company to meet customer orders . In the event that the product is unavailable after ordering, the Customer have made will be informed by email of the total or partial cancellation of this . The partial cancellation of the order due to unavailability no right to cancellation of the entire order . If as a result of this cancellation, the customer wants to return the delivered product should follow the provisions of section Return.
Customer agrees to pay when placing the order. The initial price listed on the website for each of the products offered will be added corresponding to the relevant shipping costs rates. In any case, these tariffs shall be reported to the customer before completing the purchase. The ticket or proof of purchase corresponding to the purchase order will be available and can be displayed on www.illusionbox.es in the "My Account", "Orders" or you will be sent to the customer by email once the purchase. The Customer shall pay the amount of your order amount by paying through PayPal, credit card or debit card (Visa, MasterCard, Visa Electron and / or other similar cards). The card payment is made through Online POS of the bank with which they work with their security protocols. The Customer shall notify the Company any improper or fraudulent charge to the card used for purchases, by email or telephone, in the shortest time possible for the company to make the necessary arrangements.
The company has the highest commercially available security measures in the sector. In addition , the payment process works on a secure server using SSL ( Secure Socket Layer) . The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms , which ensure that only intelligible to the customer's computer and the Web site . Thus, when using the SSL protocol ensures :
ENTERPRISE accept order cancellations upon request before sending it . Sending an e -mail to firstname.lastname@example.org cancellation specifying the subject and the order number .
I. Product delivery
The company is committed to deliver the product in perfect condition in the direction that the Client point in the order form , and in any case shall be within the Territory. In order to optimize the delivery , thank the customer to indicate a direction in which the order can be delivered during normal working hours. The company is not responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or have been omitted. Customer The company reports that it is possible that the same order is divided into several installments .
Shipments will make through the logistic company or state company shipments. The order placed by you will be delivered within a maximum of 15 working days within the country, since I have made the order confirmation. Although the usual delivery of the COMPANY usually between 3 and 6 days from order completion. These deadlines are means, and therefore an estimate. Therefore, it is possible to vary for logistical reasons or force majeure. In cases of delayed deliveries, THE COMPANY will inform its customers as soon as they are known. Each delivery is considered completed from the moment in which the carrier makes the product available to the customer, which is achieved through the control system used by the carrier. In the case of delays in the delivery of orders attributable to the company, the customer may cancel your order in accordance with the procedure described in Section "11. Return". Shall not be considered delays in delivery cases where the order has been made available to the Customer by the carrier within the agreed time and not able to be delivered by cause attributable to the Customer. For Spain the maximum cost of shipping will be 4.5 € per order. Should shipping conditions can be made between free will be offered to cleinte the offer. In the case of international shipping shipping cost appear properly reflected before completion and confirmation of purchase. Once the order leaves our warehouse, you will receive an e-mail notifying that your order has been accepted and is being sent. For reasons of safety, the company will not send any orders to PO boxes or military bases, or accept any order where it is not possible to identify the recipient of the order and direction.
III. Data Delivery, Delivery and unrealized, loss
If you are absent at the time of delivery the Customer, the carrier or logistics company will leave a receipt indicating how to proceed to arrange a new delivery. The company hires as part of the courier delivery service, conducting a series of follow-up actions, aimed at ensuring that the delivery occurs. If after 7 working days from departure to delivery of the order has not been entered into the delivery, the customer should contact the company. If the Customer does not do so, after 10 days from departure to delivery of the order it will be returned to our stores and the Customer will be responsible for the shipping and return to the origin of the goods, as well as any costs associated management. If the reason has not been able to make delivery of the package is lost, our carrier will initiate an investigation. In these cases, response times of our carriers typically range from one to three weeks
IV . Diligence in delivery
The Customer must check the condition of the package to the carrier, on behalf of the company, to make delivery of the product ordered , indicating on the delivery note any anomaly that could detect on the packaging. If subsequently revised once the product , the Customer detects any incident as stroke, fracture , signs of having been opened or any damage caused by this shipping, it undertakes to inform THE COMPANY via email in the shortest possible time, before 24 hours from delivery . From that time no such incidents will be handled by .
I. Return Procedure
All products purchased in the company may be returned and refunded, provided the customer informs the company its intention to return the / the product / s purchased / s within a maximum period of up to 14 working days from the date of delivery and that the other conditions set forth in this paragraph are fulfilled. The Company will only accept returns that meet the following requirements:
Aiming to provide customers the return process and to make proper monitoring of it, the company establishes as only the return procedure established by the company. If the reason for the return is attributable to the Company (the product is defective, is not the one you had order, etc.), the amount of the refund will be refunded. If the subject is another (products are served correctly but are not to your liking), the cost of return postage will be paid by the customer. To proceed with a refund, follow these steps:
II. Reimbursement customer
The return of products will result in a refund equal to the cost of returned products minus the cost of return service . Only in the event that the delivered product is defective or wrong , the company will also reimburse you the dispatch costs . Partial returns and cancellations will result in partial refunds. THE COMPANY will manage the return order under the same system that was used for the payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund in the account or client card depends on the card and the issuer. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
The company acts as distributor of manufacturers to ensure that the products offered for sale in the www.illusionbox.es working properly and no defects or hidden defects that could make them dangerous or unsuitable for normal use. The contractual guarantee offered is usually granted by the manufacturer. Once the customer has received the product will have the instructions provided by the manufacturer on its case, sufficient for the proper use and installation of the product and all warranty information. No Customer may request a broader indicated that there warranty. The warranty will be valid if defects or damage caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions. The guarantee does not apply to visible defects and defects of conformity of the product for which any claim must be made by the Customer in question within 7 days of the delivery of the products. The warranty does not cover damage from improper use products.
ENTERPRISE owns all rights to the content, design and source code of this website and, in particular, by way of example but not limited to photographs, images, texts, logos, designs, trademarks, trade names and data They included in the website. Customers and users that these rights are protected by Spanish and international legislation on intellectual and industrial property is cautioned. Furthermore, without prejudice to the above, the content of this website has the consideration of computer program and therefore it is also applicable throughout the Spanish and European Community legislation in force on the subject. Total or partial reproduction of this website or any of its contents, without the express written consent of THE COMPANY is expressly prohibited. The copying, reproduction, adaptation, modification, distribution, marketing, public communication and / or any other action that involves a violation of the Spanish regulations and / or hospitalizations in intellectual property and / or industrial also is strictly prohibited and the use of Web content except with the prior express written consent of the company. The company reports that no license or authorization whatsoever on the rights of intellectual and / or industrial or any other right or related directly or indirectly to the contents included in the web property. Only the use of the contents of the web domain for information and service is authorized, it is provided that full acknowledgment of the source is made, the user is solely responsible for the misuse of them.
Customers and Users are fully responsible for their conduct, to access information from the Web, while operating in the same, and after access. As a result of this, Clients and Users are solely responsible to the company and third parties:
THE COMPANY reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the Web for customers and users to make a bad use of content and / or breach any of the conditions listed herein. The company reports that no guarantees:
The information contained on this website must be considered by Customers and Users informational and guidance, both in relation to its purpose and its effects, which is why: THE COMPANY does not guarantee the accuracy of the information contained on this website and therefore assume no responsibility for any damages or inconveniences for users that may arise any inaccuracies present in the Web.
THE COMPANY does not assume any responsibility, but is not limited to title:
THE COMPANY will not be responsible in any way when they occur: