Objects and generalities

The General Conditions of Use, Conditions and Privacy Policy govern your use of the website www.illusionbox.es (hereinafter "the Website"), operated by Iberia SL BIPMarket (Hereinafter THE COMPANY) with CIF B87279287 and registered in Street Laguna del Marquesado 11 B010 Block B Office in Madrid 28021, telephone 917376003. Registered in the Commercial Register on May 4, two thousand fifteen in Volume 33440, Folio 59, entry 1 with page M-601 972. Through its site www.illusionbox.es, the company provides information about its products and offers the possibility of acquisition. Due to the content and purpose of the Web site, people who want to benefit from its services should have the status of "Customer", which takes on completing the registration form and following the steps ENTERPRISE subsequently communicated through email. Customer status implies adherence to the Conditions of Use published at the time they access the Website. In any case, there are pages accessible to individuals or legal entities that do not yet register or initiate a purchase of a product (hereinafter, "Users") Website. In this sense, users who access these parts of the Website agree to be bound by the terms and conditions contained in these Terms, to the extent it may be applicable to them. The company wants to let its customers and users that are exclusively addressed to a larger audience of 16 years and that the territory in which accepts and distributes orders is understood Peninsula and the Balearic Islands (hereinafter, the "Territory"). The company also performs ship orders overseas. For any doubt, question or suggestion, you can send your comments by email to: you atencion.cliente@bipmarket.es

Product information

The descriptions of the products displayed on the Website are made based on information provided by the suppliers of BIPMarket Iberia SL However , the information given on each product, as well as photographs or videos relating thereto and trade names, trademarks or logos of any kind on the website of the company, names are exposed to www.illusionbox.es Indicative mode .


All prices listed products through the website include VAT and other taxes that may apply. However , these prices do not include the cost of sending the products, which are listed separately and must be accepted by the Customer.


The company will make every effort to please all its customers demand for products. However , sometimes , due to causes not easily controlled by the company as human errors or incidents on computer systems , it is possible that the amount ultimately served by the provider differs from the offer made ​​by the company to meet customer orders . In the event that the product is unavailable after ordering, the Customer have made ​​will be informed by email of the total or partial cancellation of this . The partial cancellation of the order due to unavailability no right to cancellation of the entire order . If as a result of this cancellation, the customer wants to return the delivered product should follow the provisions of section Return.


Customer agrees to pay when placing the order. The initial price listed on the website for each of the products offered will be added corresponding to the relevant shipping costs rates. In any case, these tariffs shall be reported to the customer before completing the purchase. The ticket or proof of purchase corresponding to the purchase order will be available and can be displayed on www.illusionbox.es in the "My Account", "Orders" or you will be sent to the customer by email once the purchase. The Customer shall pay the amount of your order amount by paying through PayPal, credit card or debit card (Visa, MasterCard, Visa Electron and / or other similar cards). The card payment is made through Online POS of the bank with which they work with their security protocols. The Customer shall notify the Company any improper or fraudulent charge to the card used for purchases, by email or telephone, in the shortest time possible for the company to make the necessary arrangements.


The company has the highest commercially available security measures in the sector. In addition , the payment process works on a secure server using SSL ( Secure Socket Layer) . The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms , which ensure that only intelligible to the customer's computer and the Web site . Thus, when using the SSL protocol ensures :

  • 1. The customer is submitting their data to the central server of the company and not to any other to try to impersonate it.
  • 2. That between the client and server CENTRO data is transmitted encoded, impeding any possible access or use by third parties.
Execution of orders

Once you have completed the order, that is, with the acceptance of the Terms of Use and confirmation of the buying process , the company always send an email to the customer confirming the details of the purchase.

Cancellation of orders

ENTERPRISE accept order cancellations upon request before sending it . Sending an e -mail to atencion.cliente@bipmarket.es cancellation specifying the subject and the order number .

Deadline, place of delivery and loss

I. Product delivery

The company is committed to deliver the product in perfect condition in the direction that the Client point in the order form , and in any case shall be within the Territory. In order to optimize the delivery , thank the customer to indicate a direction in which the order can be delivered during normal working hours. The company is not responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or have been omitted. Customer The company reports that it is possible that the same order is divided into several installments .

II. Deadline

Shipments will make through the logistic company or state company shipments. The order placed by you will be delivered within a maximum of 15 working days within the country, since I have made the order confirmation. Although the usual delivery of the COMPANY usually between 3 and 6 days from order completion. These deadlines are means, and therefore an estimate. Therefore, it is possible to vary for logistical reasons or force majeure. In cases of delayed deliveries, THE COMPANY will inform its customers as soon as they are known. Each delivery is considered completed from the moment in which the carrier makes the product available to the customer, which is achieved through the control system used by the carrier. In the case of delays in the delivery of orders attributable to the company, the customer may cancel your order in accordance with the procedure described in Section "11. Return". Shall not be considered delays in delivery cases where the order has been made available to the Customer by the carrier within the agreed time and not able to be delivered by cause attributable to the Customer. For Spain the maximum cost of shipping will be 4.5 € per order. Should shipping conditions can be made between free will be offered to cleinte the offer. In the case of international shipping shipping cost appear properly reflected before completion and confirmation of purchase. Once the order leaves our warehouse, you will receive an e-mail notifying that your order has been accepted and is being sent. For reasons of safety, the company will not send any orders to PO boxes or military bases, or accept any order where it is not possible to identify the recipient of the order and direction.

III. Data Delivery, Delivery and unrealized, loss

If you are absent at the time of delivery the Customer, the carrier or logistics company will leave a receipt indicating how to proceed to arrange a new delivery. The company hires as part of the courier delivery service, conducting a series of follow-up actions, aimed at ensuring that the delivery occurs. If after 7 working days from departure to delivery of the order has not been entered into the delivery, the customer should contact the company. If the Customer does not do so, after 10 days from departure to delivery of the order it will be returned to our stores and the Customer will be responsible for the shipping and return to the origin of the goods, as well as any costs associated management. If the reason has not been able to make delivery of the package is lost, our carrier will initiate an investigation. In these cases, response times of our carriers typically range from one to three weeks

IV . Diligence in delivery

The Customer must check the condition of the package to the carrier, on behalf of the company, to make delivery of the product ordered , indicating on the delivery note any anomaly that could detect on the packaging. If subsequently revised once the product , the Customer detects any incident as stroke, fracture , signs of having been opened or any damage caused by this shipping, it undertakes to inform THE COMPANY via email in the shortest possible time, before 24 hours from delivery . From that time no such incidents will be handled by .


I. Return Procedure

All products purchased in the company may be returned and refunded, provided the customer informs the company its intention to return the / the product / s purchased / s within a maximum period of up to 14 working days from the date of delivery and that the other conditions set forth in this paragraph are fulfilled. The Company will only accept returns that meet the following requirements:

  • 1. Product must be in the same condition it was delivered and must retain their original packaging and labeling.
  • 2. The shipment must be made using the same box that has been received to protect the product. In the event that can not be done with the box that was delivered, the customer must return it in a protective case so that the product arrives at the warehouse of the company with the maximum possible guarantees.
  • 3. A copy of the delivery note inside the package, which also returned products and the reason for return should be included are marked.

Aiming to provide customers the return process and to make proper monitoring of it, the company establishes as only the return procedure established by the company. If the reason for the return is attributable to the Company (the product is defective, is not the one you had order, etc.), the amount of the refund will be refunded. If the subject is another (products are served correctly but are not to your liking), the cost of return postage will be paid by the customer. To proceed with a refund, follow these steps:

  • 1. Report within 7 calendar days of receipt that the product wants to be returned. The information may be made via email to atencion.cliente@bipmarket.es
  • 2. The company will inform the customer of the address to which to send the product.
  • 3. The customer must send it by a courier of their choice. The return must pay the customer.
  • 4. Report of the courier company used, date and time of the return.

II. Reimbursement customer

The return of products will result in a refund equal to the cost of returned products minus the cost of return service . Only in the event that the delivered product is defective or wrong , the company will also reimburse you the dispatch costs . Partial returns and cancellations will result in partial refunds. THE COMPANY will manage the return order under the same system that was used for the payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund in the account or client card depends on the card and the issuer. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

Guarantee of the products purchased

The company acts as distributor of manufacturers to ensure that the products offered for sale in the www.illusionbox.es working properly and no defects or hidden defects that could make them dangerous or unsuitable for normal use. The contractual guarantee offered is usually granted by the manufacturer. Once the customer has received the product will have the instructions provided by the manufacturer on its case, sufficient for the proper use and installation of the product and all warranty information. No Customer may request a broader indicated that there warranty. The warranty will be valid if defects or damage caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions. The guarantee does not apply to visible defects and defects of conformity of the product for which any claim must be made by the Customer in question within 7 days of the delivery of the products. The warranty does not cover damage from improper use products.

Intellectual property

ENTERPRISE owns all rights to the content, design and source code of this website and, in particular, by way of example but not limited to photographs, images, texts, logos, designs, trademarks, trade names and data They included in the website. Customers and users that these rights are protected by Spanish and international legislation on intellectual and industrial property is cautioned. Furthermore, without prejudice to the above, the content of this website has the consideration of computer program and therefore it is also applicable throughout the Spanish and European Community legislation in force on the subject. Total or partial reproduction of this website or any of its contents, without the express written consent of THE COMPANY is expressly prohibited. The copying, reproduction, adaptation, modification, distribution, marketing, public communication and / or any other action that involves a violation of the Spanish regulations and / or hospitalizations in intellectual property and / or industrial also is strictly prohibited and the use of Web content except with the prior express written consent of the company. The company reports that no license or authorization whatsoever on the rights of intellectual and / or industrial or any other right or related directly or indirectly to the contents included in the web property. Only the use of the contents of the web domain for information and service is authorized, it is provided that full acknowledgment of the source is made, the user is solely responsible for the misuse of them.

Access and stay in the web. Our content

Customers and Users are fully responsible for their conduct, to access information from the Web, while operating in the same, and after access. As a result of this, Clients and Users are solely responsible to the company and third parties:

  • 1. The consequences that may result from use for purposes illegal or contrary to this document effects of any content of the Web, developed or not by the company, or not published under its name officially.
  • 2. As for the consequences that may arise from the use contrary to the contents of this document and adversely affecting the interests or rights of third parties, or which in any way could damage, disable or impair the website or its services or impede the normal enjoyment by other users.
  • THE COMPANY reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the Web for customers and users to make a bad use of content and / or breach any of the conditions listed herein. The company reports that no guarantees:

  • 1. The access to the Web and / or web link will be uninterrupted or error free.
  • 2. That the content or software that customers and users access via the Web or the Web link does not contain any errors, computer viruses or other elements in the contents that may cause alterations in the system or in the electronic documents and files stored on their computer system or cause other damage.
  • 3. The use that information or content of this website or linked websites that customers and users might do for their own purposes.
  • The information contained on this website must be considered by Customers and Users informational and guidance, both in relation to its purpose and its effects, which is why: THE COMPANY does not guarantee the accuracy of the information contained on this website and therefore assume no responsibility for any damages or inconveniences for users that may arise any inaccuracies present in the Web.

Our responsibility

THE COMPANY does not assume any responsibility, but is not limited to title:

  • 1. use that customers or users may make of the materials in this site or linked websites, whether prohibited or permitted, in violation of intellectual property rights and / or industrial contents of the Web or third parties.
  • 2. Of the possible damages to Customers or Users caused by normal or abnormal operation of the search tools, organization or location of the content and / or access to the Web and, in general, mistakes or problems arising in the development or implementation of the technical elements that the website or a program provided to the user.
  • 3. the contents of those pages to which customers or users can access from links in the Web, whether authorized or not.
  • 4. From the acts or omissions of third parties, regardless of whether these third parties could be linked to the company through contractual means.
  • 5. Access minors to the content included in the Web, being the responsibility of parents or guardians to exercise proper control over the activity of children or minors in their care or install any of the tools to control the use of Internet in order to avoid (i) access to materials or content unsuitable for minors, and (ii) sending personal data without the prior consent of their parents or guardians.
  • 6. communications and dialogues in the course of debates, forums, chats and virtual communities organized through or around the Web and / or linked websites, or liable, therefore, for any damage and prejudice Clients suffering or individual and / or collective members as a result of those communications and / or dialogues.

THE COMPANY will not be responsible in any way when they occur:

  • 1. Errors or delays in access to the Website by the Customer when entering your data in the order form, slowness or inability to receipt by the recipients of the order confirmation or any anomalies that may arise when these incidents are due to problems on the Internet, fortuitous events or force majeure and other unforeseen contingencies external to the good faith of the company.
  • 2. Failures or incidents that may occur in communications, defaced or incomplete transmissions so that there is no guarantee that the website services are constantly operational.
  • 3. errors or damage to the website for use of inefficient service and bad faith by the Customer.
  • 4. non-operational or problems with the email address provided by the Client for sending order confirmation.
  • 5. In any case, the company is committed to solving problems that may arise and provide all necessary support to Customer to reach a speedy and satisfactory resolution of the issue.
  • 6. Furthermore, the company is entitled to conduct within defined time intervals, promotional campaigns to encourage the registration of new members in their service. THE COMPANY reserves the right to modify the conditions of application of the promotions, you extend them communicating properly, or proceed to the exclusion of any participant of the promotion in the event of any abnormality, abuse or unethical behavior involving the same.
Privacy policy

Customers and Users undertake to navigate the website and use the content in good faith. In compliance with the provisions of Law 15/1999, Protection of Personal Data, we inform you that by filling in any form on the Website www.illusionbox.es or sending an email to any of our mailboxes implies acceptance of this privacy policy, and also authorize the company to process the personal data you provide, which will be incorporated in the file, owned by the company, registered in the General Register of the Spanish Agency of Protection data. Customer data will be used for sending email through sales made by the company and for the delivery of purchases. COMPANY data for future marketing activities reserves. By simply visiting the site, users do not provide any personal information or is obligated to provide. The company is committed to keep the strictest confidence over the information that is provided and use it only for the purposes specified. ENTERPRISE presumes that the data have been entered by their owner or person authorized by it, and they are correct and accurate. It corresponds to Customers updating their own data. At any time, the customer has the right of access, rectification, cancellation and opposition to all personal data contained in the various registration forms. To change or update your personal details the Customer must access wwww.iluusionbox.es, the 'My Account'. To cancel your account write an email from the email of your account atención.cliente@bipmarket.es with the subject "Cancel Account". Therefore, the Customer is responsible for the veracity of the data and the company will not be responsible for its inaccuracy of the personal data of customers. Under the current legislation on data protection, the company has adopted the security levels appropriate to the data provided by customers and also has installed all means and measures available to avoid loss, improper usage, alteration, unauthorized access and removal thereof.


If any provision of these Terms of Use is declared invalid , the remaining provisions remain in full force, taking into account the will of the parties and the purpose of these Terms of Use . THE COMPANY may not exercise any of the rights and powers conferred on this document which does not imply in any way renouncing them unless explicit recognition by the company or statute of limitations applicable in each case .

Revocation of the terms of use

THE COMPANY reserves the right to modify at any time the presentation and configuration of the Website and these Terms . For this, the company endorses you read them carefully each time you access the Web Site. Clients and Users will always have these Conditions of Use in a visible location, freely accessible to all queries want to perform . In any case, acceptance of the Terms of Use will be an essential prerequisite to the purchase of any product available step through the Website.

Applicable law and arbitration

These Terms of Use are governed by applicable Spanish legislation . To resolve any controversy or dispute arising out of these Terms of Use , the parties submit to the jurisdiction of the courts of the city of Madrid, unless the law imposes another jurisdiction.

Hyperlinks and Linked Sites
  • a) Hyperlinks User and, in general, any natural or legal person that proposes to establish a hyperlink or technical link device (for example, links or buttons) from its web site at illusionBox Site (the "Hyperlink") must obtain prior permission illusionBox written. The establishment of the Hyperlink does not imply in any case the existence of relations between illusionBox and the site owner or web page in which the hyperlink is established, nor the acceptance or approval by illusionBox of its contents or services. In any case, illusionBox reserves the right to prohibit or cancel at any time any hyperlink to the Site illusionBox, especially in cases of unlawful activity or content of the website in which the hyperlink is included.
  • b) Linked Sites Site illusionBox available to the User, solely for the purposes of searching and accessing information, contents and services available on the Internet, hyperlinks or technical link devices (for example, links or buttons) that allow the user access sites or Internet portals belonging to or managed by third parties (the "Linked Sites"). illusionBox not offer or market itself or through third parties the information, contents and services available in the Linked Sites, or approve, supervise or control in any way the contents and services and any material of any nature therein, taking User exclusively all the responsibility for browsing through them.

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